I went into the steak and shake and sat on the bench waiting for my order. A waitress to my right said in a whispered but frantic ," come her, come her!" the male employee walked from the kitchen and said," what's wrong, u seen a roach?" That comment was disturbing, but nothing could have prepared me for what happened next. I'm watching about 5 employees crowd into a corner looking down, then i hear a frail cry coming from my left where another female employee was outside butlooking into the store( she was the one screaming) from a glance i saw something running from under the bench heading left toward the window where the girl was standing.

IT WAS A MOUSE! It crawled very near my legs causing me to scream and throw them into the air. The employees who were huddled together and looking down began to look at me and i pointed towards the mouse. Which was now in the corner underneath the window crawling back and forth from each wall of the corner. The employee's all came over and the manager on duty raised a broom in the air. She was right in front of me and so i brought my feet into Indian sitting style on the bench and screamed out, " wait, don't sweep that thing on me!" A male employee grabbed the broom from her and said, " you guys freaking out over a little mouse" he procreeded to sweep the mouse outside onto the sidewalk . 3 secs later my food was up. I was mortified, i have extreme fears of bugs and rodents. I wasn't in the right mind frame, i accepted the food and even asked for crackers for my chilli....but once i got to my car ( where my mom was waiting and witnessed the employees coming outside screaming) i realized there was no way i could eat the food. But my mom was in such a hurry already that i decided i would just come back later and get my money back. Once home there was still a number of things preventing me from going back any time soon, so i called to let them know that i would be bringing the food back. My call was met with annoyed tones and attitude.

 Even while at the store (i did my best not to make a scene for the other customers who were in the dining part of the restaurant who did not SEE what was going on, i'm sure they heard all the comotion, but seeing the mouse and hearing about it are two different things. ) On the phone i said, i was there about ten or 20 mins ago and once i got home i realized i can not eat this food. The employee put the manger on the phone, and i repeated my words to her. She said in a nasty tone, ' repeat what u just said" so i did and she comtinued with the nasty tone of voice, " what's wrong with the food?!" I said ma'am, after some things happened there( trying to be descreet) i just realized i can't eat it , but i have all the food untouched, and the reciept" she then said in a raised voice,' whats wrong with it!" so i raised my voice as well and said, " from seeing a mouse in the store i realized how i can't eat it!!" she then said " bring it back then!" and hung up..not even giving me a second to say anything else.

HORRIBLE CUSTOMER SERVICE! I've told all my friends and framily about the mouse( and presumed roaches) more so because of the horrible way i was treated, as if i'm the one who caused a mouse to crawl so close to feet..in which i was wearing flip flops..suppose it would have touched my feet...what if it did??? I was horrified, and so was my family. I will not stop until SOMETHING is done about this matter